Company-owned stores are generally open Monday-Friday from 7 a.m. The first line of customer service is at the local NAPA store. Delivery, warrant decisions, and issue resolution all start at the local level.
The first line of service is always at the servicing store where a relationship has been established with the PSA End User. End Users should thoroughly review any special orders with their servicing NAPA store.įor any damaged or defective products, a new item will be supplied in its place immediately upon return of the product. Some special order items could be subject to restocking fees. Credits will be issued to the End User immediately upon returning the product. NAPA will accept back any undamaged, unused normally stocked product whose packaging is in good “sellable” condition allowing that product to be re-stocked and re-inventoried. At that point, delivery time will vary depending on where the item is being sourced. If the product is not available at the local NAPA store nor the store’s facing Distribution Center, the store or Distribution Center has the ability to check other surrounding NAPA stores, all 57 NAPA Distribution Centers and/or at NAPA’s manufacturers for availability of the product. “Just In Time” or “Hot Shot” deliveries within 5 miles of a local NAPA store are made within 1 hour of the time order is received and during normal business hours for in-stock merchandise.įor a special order item that is available at the store’s facing NAPA Distribution Center, delivery is generally available within 24 hours.
NAPA AUTO PARTS PAY INVOICES ONLINE FULL
to customer’s destination, full freight allowed/prepaid for most orders, unless product is a special order item or out of stock merchandise that may have an additional freight charge if the End User decides to expedite the order. The customer is not responsible for paying administrative fees with this contract. The contract pricing discount schedule is available upon request.Īll prices are inclusive of PSA Member discounts, shipping, and administrative fees. 342 and NAPA Pricing Profile should be set at 9075. Reference PSA Contract 20-201 to the NAPA store your entity orders through NAPA Major Account No. Pricing Discounts are taken from NAPA’s Nationally Published Electronic Internet Price List.
PSA member entities are granted access to Pro-Link by contacting the NAPA representative listed on this page.> Orders PSA member entities (End Users) may place orders directed through their local NAPA store via walk-in visit, telephone, facsimile, e-mail, NAPA Pro-Link online ordering system ( ) or TRACS electronic procurement integration (EDI or XML). ComplianceĬontract 20-201 is compliant to 2 CFR Part 200 and EDGAR. This contract includes Automotive Replacement Parts, Accessories, Shop and Service Equipment, NAPA Training Programs (ASE Test Preparation Courses, Technician and Shop Management Training, Service Writer Training, and Parts Department Training), NAPA Integrated Business Solutions (on-site vendor managed inventory), and NAPA AutoCare Centers Program. The Genuine Parts Company dba NAPA Auto Parts, founded in 1928, is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials.
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